Awa & Sons IT Stores & Investments Return and Refund Policy

Ensuring Customer Satisfaction with Every Purchase

At Awa & Sons IT Stores & Investments, we are guided by a commitment to quality, affordability, and expert service—a philosophy that extends into every aspect of your shopping experience, including our return and refund policy. Our goal is to make your journey with us as seamless and satisfying as possible, offering peace of mind alongside the latest and most reliable technology solutions.

1. Purpose and Scope of the Policy

Our return and refund policy is crafted with you, the customer, at its heart. We recognize that selecting the right computer or accessory is not always straightforward, and sometimes a product might not meet your expectations or requirements. Whether it’s due to a technical fault, a change of mind, or simply because you received something different from what you anticipated, our policy is structured to provide you with fair, transparent, and responsive solutions.

This policy applies to all items purchased directly from Awa Investments—both in-store and online. It covers computers, laptops, hardware components, peripherals, and a wide range of technology accessories.

2. General Conditions for Returns

Return Period: Items can be returned within 30 days from the date of purchase. For online orders, the return window begins upon delivery to your address.
Original Condition: To be eligible for a return, items must be unused, in original packaging, with all accessories, manuals, and warranty cards intact.
Proof of Purchase: A valid receipt or order confirmation must accompany all returns. If you’ve misplaced your receipt, our team will assist in locating your transaction within our system.
Return Authorization: For online purchases, please contact our customer service team to initiate a return. They will provide a Return Authorization Number (RAN) and instructions for shipping your product back to us.

3. Types of Returns

A. Returns Due to Faulty or Defective Products

While we strive to ensure every product is thoroughly inspected before sale, manufacturing issues can occasionally arise. If your item is defective or malfunctions within the 30-day window, we offer the following options:

  • Full replacement with a new unit of the same make and model.
  • A full refund to your original payment method if the product is unavailable or you choose not to replace it.
  • Repairs where applicable, especially for minor faults, at no cost to you within the warranty period.

To process a defective product return:

  • Contact us with details of the issue, including photos or videos if possible.
  • Allow our technical team to assess and verify the defect.

B. Returns Due to Change of Mind

We understand that sometimes a purchase might not be the perfect fit. If you simply change your mind:

  • You may return the product within 30 days, provided it is unopened and in resaleable condition.
  • A restocking fee of up to 10% may apply for opened items, as determined on a case-by-case basis.
  • Refunds for change-of-mind returns will be issued to your original form of payment.

C. Returns Due to Incorrect or Damaged Items

If you receive an item that is not what you ordered, or it arrives damaged:

  • Contact us within 48 hours of delivery to report the issue.
  • We will arrange for immediate collection and replacement of the product at no extra cost.
  • If a replacement cannot be provided, a full refund will be processed promptly.

4. Non-Returnable Items

While we aim to be as flexible as possible, certain items are not eligible for return or refund, including:

  • Software, digital downloads, and licenses once opened or activated.
  • Customized or special-order products.
  • Consumables such as printer ink or batteries once unsealed.
  • Gift cards and promotional vouchers.
  • Items not purchased directly from Awa Investments.

5. Refund Processing and Methods

Refunds are processed as quickly as possible to minimize any inconvenience:

  • Once a returned item is received and inspected, refunds are typically issued within 5–10 business days.
  • Refunds will be made to the original payment method used for the purchase.
  • For credit or debit card payments, processing times may vary depending on your financial institution.
  • If the original payment method is unavailable, store credit may be offered as an alternative.

6. Contact Information

For any return or refund inquiries, please reach out to our customer service team:
Email: awainvestments6@gmail.com
Phone: +2711 354 0022

              +2710 980 5194

              +2772 813 1162
Address: Swart Building, 26 Von Brandis St, Marshalltown, Johannesburg, 2107

We value your trust and are dedicated to ensuring that every interaction with Awa Investments reflects our promise of reliability, transparency, and customer satisfaction.

   

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